Accessibility statement

Our commitment

The Online Psychologists is committed to making our website accessible to as many people as possible, regardless of ability or technology. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

Accessible design is central to our values. Mental health support should be available to everyone, and that starts with a website that works for everyone.

Measures we have taken

We have built this website with accessibility in mind from the outset. The measures we have taken include:

  • Semantic HTML5 structure throughout the site, ensuring content is meaningful and well-organised for assistive technologies
  • ARIA landmarks and labels to help screen reader users navigate and understand page regions
  • Full keyboard navigation, including the mobile menu and FAQ accordion, so all functionality is available without a mouse
  • A skip to content link on every page, allowing keyboard users to bypass repeated navigation
  • Sufficient colour contrast ratios across all text and interactive elements, meeting WCAG 2.1 AA requirements
  • Form inputs with proper labels and error states, so users can complete forms confidently with assistive technologies
  • Visible focus indicators on all interactive elements, making it clear where keyboard focus is at all times
  • Text resizable up to 200% without loss of content or functionality
  • Descriptive alt text on all images, providing meaningful context for users who cannot see them
  • Responsive design tested across devices, ensuring a usable experience on mobile, tablet and desktop

Known limitations

We regularly review our website for accessibility issues. If any issues are identified, we are working to resolve them as quickly as possible. If you encounter a problem, we would appreciate you letting us know.

Feedback

We welcome feedback on the accessibility of this website. If you experience any accessibility barriers or have suggestions for improvement, please get in touch. We will do our best to respond within five working days.

Enforcement procedure

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS) for further advice and support. EASS provides information and guidance on discrimination and equality issues in England, Scotland and Wales.

You can contact EASS at equalityadvisoryservice.com.

Technical specifications

This website is built using HTML5, CSS and JavaScript, and is designed to work with commonly used browsers and assistive technologies, including screen readers such as NVDA, JAWS and VoiceOver.

The site relies on the following technologies for conformance with WCAG 2.1 AA:

  • HTML5
  • CSS
  • JavaScript
  • WAI-ARIA

Assessment approach

The accessibility of this website has been self-assessed against WCAG 2.1 Level AA criteria. We continue to monitor and improve accessibility as part of our ongoing development process.

This statement was last reviewed on 12 February 2026.